Whether you’re a B2B or B2C company, delivery is becoming a competitive differentiator and a key driver of customer experience. Even if everything goes perfectly
In June 2023, we asked members of our Indago supply chain research community — who are all supply chain and logistics executives from manufacturing, retail,
Finding available trucking capacity is often a challenge, especially when demand is high. The sad truth, however, is that a lot of capacity gets wasted
This past March, in the aftermath of the Silicon Valley Bank collapse, the Wall Street Journal reported that “Corporate information technology leaders say they are
The breakdown of Southwest Airlines’ operations last December was blamed in large part on “technical debt”– that is, on the airline “relying on older or
In October 2022, Craig Federighi, SVP of software engineering at Apple, said this about Apple’s requirement for workers to return to the office: “We’re better,
