Editor’s Note: The following is an excerpt of a research report published last week, “Competing on Customer Experience: The Driving Force Behind Supply Chain Innovation.” The research, produced by Adelante SCM and presented by BluJay Solutions (a Talking Logistics sponsor), was conducted to explore the links between supply chain management innovation, customer experience, technology adoption, […]
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Well, I’m off through the end of next week on a much-needed vacation. So, while I’m off the grid and recharging my batteries, you can check out the top posts and new episodes from Q2 2018 (if you missed the top posts and the new episodes from Q1, you can link to them here). After […]
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Cyberattack and hacker threats. Robots and self-driving cars. Same-day delivery. Blockchain. Tariffs. Just another typical week in the world of supply chain and logistics. Here’s the news that caught my attention: China’s Cosco Shipping Hit by Cyberattack in U.S. (WSJ – sub. req’d) Study warns of rising hacker threats to SAP, Oracle business software (Reuters) […]
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Competing on customer experience is the new battleground in business and supply chain management is a critical enabler. That was the key message Doug Braun, CEO of BluJay Solutions (a Talking Logistics sponsor), delivered in his keynote presentation at the SOAR 2018 Customer Conference last month. He highlighted several quotes from client companies, including this […]
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Over the past couple of years, we have published many blog posts and produced several video episodes on supply chain digital transformation (see our archives). What’s becoming clear, however, is that digital supply chain transformation is not enough; companies also have to transform their physical supply chain networks to adequately meet the more demanding challenges […]
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Earlier this month, I retired my old headshot photo and starting using a new one. Today, I’m temporarily replacing it with this drawing of me that my daughter — the one heading to college this fall — drew way back when she was 2 years old. Remarkably, although 16 years have gone by, I look […]
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