Archive for Outsourcing

The F Word That’s Becoming Important in the 3PL Selection Process

A few weeks ago on Talking Logistics, I discussed the keys to developing a successful 3pl-customer relationship with Sean Coakley, Senior Vice President at Kenco Logistics. At the beginning of the conversation, I asked Sean if cost savings and service improvements are still the main reasons why companies outsource their logistics operations to third party […]

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The Keys to Developing Successful 3PL-Customer Relationships

There are no guarantees that a 3PL-customer relationship will be successful, but you can maximize the odds for success by adopting leading practices and not repeating the same mistakes others have made. A research paper published recently by the University of Tennessee’s Haslam College of Business highlights several best practices in selecting and managing a […]

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Ripped from the Headlines: Supply Chain Trends in the News

In recent weeks, I’ve come across several news articles highlighting a few supply chain and logistics trends that I’ve written about over the past couple of years — namely, companies bringing logistics operations back in-house; suppliers getting “bullied” by large customers; and why learning to perform tasks manually, without software or technology, is an important […]

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The Biggest Mistake When Selecting a 3PL

One of our most popular Talking Logistics episodes of all time is Important Factors to Consider When Evaluating and Selecting a Third-Party Logistics (3PL) Partner (6,220 views to date), which we summarized in a follow-up post and also included in our first Talking Logistics YOUniversity course, Fundamentals of Selecting and Working with 3PL Partners. Simply […]

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The Keys to a Successful Freight Audit and Payment Implementation

As discussed in a previous Talking Logistics episode, demand for freight audit and payment services remains strong. But after selecting the right partner, how do you ensure a successful implementation? Who should be involved in the process? What are some common implementation challenges and how do you overcome them? How do you measure the progress […]

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The Boston Globe: A Home Delivery and Outsourcing Failure

Stop me if you’ve heard this one before. A company switches from one logistics service provider to another and the transition is anything but smooth. The company and service provider point fingers at each other, while end customers suffer through the service failures. It’s a story that made the headlines in The Boston Globe this […]

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