Retail Trends

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Product Returns: Another Moment of Truth

I’ve said in the past that last-mile delivery is a new moment of truth, a moment where you can further delight your customer and strengthen

The Inventory Accuracy “Confidence Gap”

As highlighted in our previous Omni-Channel Logistics Leaders report, many companies are still not performing to their full potential when it comes to omni-channel fulfillment, and they continue to experience challenges related to inventory visibility and optimization.

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Last Mile Shipping Success Requires a Holistic Approach

Crowdsourcing apps, same-day delivery, and ecommerce trends continue to impact last mile delivery expectations. With this ever-changing landscape, cost-effective management of the last mile has become a challenge that needs a broader view.

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Delivery: A New Moment of Truth

Author’s Note: The following is an excerpt of what I presented recently in a webinar organized by Descartes Systems Group (a Talking Logistics sponsor) focused

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