Archive for Guest Commentary – Descartes

Another Way to Transform the Customer Experience

We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first […]

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5 Reasons Why You Need to Do a Delivery Network Re-Route Now

Despite the value of dynamic daily routing, many distribution-oriented companies cannot take advantage of it because of customer delivery window, driver or commercial restrictions. To optimize their delivery operations, these companies engage in strategic route design on an infrequent basis or when some big event occurs in the company. In today’s competitive market, the “5 […]

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The Secrets of Top Performers: Fleet Management as a Competitive Weapon

From changing regulatory requirements and increasing freight congestion to excessive detention time and driver shortages, shippers and logistics service providers (LSPs) are struggling to balance the multiple issues impacting fleet management today. In addition, rising customer expectations for faster delivery, on-time shipments and real-time status updates are magnifying the pressure to perform. Forward-thinking organizations are […]

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What’s Driving the Increase in Transportation Management Technology Spend?

DC Velocity and Descartes have conducted a transportation benchmark study for the last two years to help transportation professionals understand what is driving the market, and how the strategy and tactics of top performers differ from the rest of the pack. This year’s study again showed that IT spend in transportation management is expected to […]

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How Disruptive is Global E-Commerce? More Than You Think

It only takes a simple example to remind you how e-commerce continues to evolve and the potential it has to disrupt traditional markets, supply chains and even governments. Let me tell you how international e-commerce is changing one buying pattern and why it will reshape global logistics operations and government import regulations. The moral to […]

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The Cost-Saving Benefits of ELDs: Why Wait for Compliance?

The electronic logging device (ELD) mandate is accelerating the adoption of telematics systems. However, best-in-class fleets understand that these solutions can positively impact fleet operations in many ways that add to the bottom line. While telematics creates a platform for compliance with the ELD mandate, the inside track is that the paperless, real-time communications environment […]

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