Archive for Guest Commentary

Another Way to Transform the Customer Experience

We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first […]

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Blockchain is Coming to Transportation – Here’s How

The transportation industry has long discussed blockchain with a healthy dose of skepticism or has taken a wait-and-see approach to its adoption. But lately, we’ve started seeing more optimism and ideas for blockchain’s use, especially as it emerges as a possible solution to shipment visibility and carrier communications. The industry has traditionally struggled with visibility, […]

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Duty Drawback Makes a Comeback

Duty Drawback is a refund from the U.S. Customs Service for 99% of the duties paid on imported items which are subsequently exported or used in the manufacture of exported goods. This refund is available to you even if someone else did the importing. It’s estimated that over $600 million dollars is recovered annually through […]

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Redefining Logistics Management in a Digital World

According to the 2017 MHI Annual Industry Report, released in April 2017, 80 percent of executives surveyed believe that digital supply chain will be the predominant model within five years. Sixteen percent think the era of the digital supply chain is already here. In today’s global, fast-paced world it’s no longer a question of whether […]

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The Evolution of Retail and Customer Expectations

As the evolution of retail and the way consumers purchase goods continues to change, meeting the challenge to effectively serve both consumers and retailers is a strategic challenge for both shippers and carriers. Understanding the ever-changing ecommerce landscape that includes new shopping preferences, fast delivery options, and fluctuating fulfillment infrastructure is critical. Crafting an integrated […]

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Top E-Commerce Trends in 2019

For consumers e-commerce is increasingly the preferred method for shopping. Younger shoppers already embrace it and more frequently older shoppers are as well. As e-commerce continues to grow, companies need to adjust their approaches in order to win customer loyalty. According to Nasdaq, by 2040, 95% of purchases will be facilitated through e-commerce. Winning this […]

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