Companies spend a lot of time and energy measuring operational metrics, the “what” of supply chain performance, but they generally fail to measure the “how” aspects of performance –i.e., the interpersonal skills of employees that also play a critical role.
In this episode, Tracy Maylett, Ed.D, CEO of DecisionWise, discusses why measuring interpersonal performance — such as the ability for employees to develop and manage relationships, communicate clearly, and collaborate effectively — is important for companies to get a complete and accurate picture of supply chain performance, and he shares some case study examples and provides some recommendations for how companies can get started on measuring the “soft” side of supply chain performance.
If you have a question or comment for Tracy, post it below and keep the conversation going!
