Last-mile delivery is tightly linked with customer experience, which is becoming a greater competitive differentiator across many industries. Which employees are in the driver’s seat to deliver the best customer experience? The answer is delivery drivers! How does driver satisfaction impact customer satisfaction? Why does driver satisfaction matter? What actions can companies take to improve driver satisfaction and how can technology help? Those are the main questions that Jerry Ballenger, Owner and Founder at American Newspaper Solutions, and Jason Fry, Senior Business Development Manager at RouteSmart Technologies, discuss in this Talking Logistics episode.
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