Project Freshstart: A National DCP Success Story
Adrian Gonzalez
September 11, 2019
At the Manhattan Associates Momentum 2019 conference earlier this year, I had the opportunity to interview Chris LaFaire, SVP of IT at National DCP, a
Supply Chain Visibility: Beyond “Where’s My Truck?”
Adrian Gonzalez
May 13, 2019
I’ve been an industry analyst for over 20 years and achieving timely and accurate supply chain visibility has always been — and continues to be — a top priority for companies across all industries.
Another Way to Transform the Customer Experience
Chris Jones
April 18, 2019
We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first visit, and correspondingly cut overall response time, by providing better schedule visibility to technicians in advance of actual service dates.
The Role of TMS in a Logistics Partner’s Strategy and Value Proposition
Adrian Gonzalez
February 27, 2019
What do shipper’s look for in a logistics partner? Operational excellence, of course. But beyond that, shippers today also expect their logistics partners to provide
How Technology Empowers Freight Brokers to Work Smarter, Not Harder, to Drive Profitability
Adrian Gonzalez
February 6, 2019
Working smarter, not harder, is critical for everybody in transportation today, but it’s especially important for freight brokers in light of the increased competition in
Key Factors to Consider When Selecting a TMS Partner for Your 3PL Business
Adrian Gonzalez
November 14, 2018
Transportation Management Systems (TMS) are primarily used by two types of companies: shippers and third-party logistics providers (3PLs). But 3PLs have unique requirements compared to
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