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Note: Today’s post is part of our “Editor’s Pick” series where we highlight recent posts published by our sponsors that provide practical knowledge and advice
We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first visit, and correspondingly cut overall response time, by providing better schedule visibility to technicians in advance of actual service dates.
Despite the value of dynamic daily routing, many distribution-oriented companies cannot take advantage of it because of customer delivery window, driver or commercial restrictions. To
From changing regulatory requirements and increasing freight congestion to excessive detention time and driver shortages, shippers and logistics service providers (LSPs) are struggling to balance
DC Velocity and Descartes have conducted a transportation benchmark study for the last two years to help transportation professionals understand what is driving the market,
It only takes a simple example to remind you how e-commerce continues to evolve and the potential it has to disrupt traditional markets, supply chains