Taking More Direct Control of Your Supply Chain
Adrian Gonzalez
November 8, 2021
Back in March 2014, I wrote the following in Keeping Control: What 3PLs Must Convince Their Customers: For many years, companies viewed logistics as a
On Tony Hsieh, Customer Experience, and Logistics Outsourcing
Adrian Gonzalez
November 30, 2020
There is a lot of focus today on competing on customer experience and the role of supply chain and logistics in enabling it. But one
Domino’s Pizza and Panera: Keeping Control of Delivery
Adrian Gonzalez
September 3, 2019
Two delivery-related stories caught my attention recently. The first one is about Domino’s Pizza and why it doesn’t work with third-party delivery companies like GrubHub,
Above the Fold: Supply Chain Logistics News (August 30, 2019)
Adrian Gonzalez
August 30, 2019
My youngest son left his brand new sneakers at the pool, and when he went back the next day, the attendant told him the sneakers
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