Omni-channel is transforming supply chain and logistics processes for retailers and manufacturers. Simply put, traditional distribution networks and processes that were built around yesterday’s consumer — who shopped almost exclusively at stores and malls, and who didn’t mind waiting 3-5 days for delivery — are now giving way to new distribution networks and processes designed for a new generation of consumers, who will shop more online (especially on mobile devices) and expect same-day shipping and delivery, or click-and-collect within an hour, as a standard offering.
How is omni-channel impacting warehousing, transportation, and store operations? What impact are these changes having on labor and technology requirements? How are leading companies addressing these challenges? What lessons can we learn from the early adopters?
Fab Brasca, VP Solution Strategy at JDA Software, addresses those questions and more in this timely and informative episode. After watching, post a question or comment for Fab and keep the conversation going!
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