The Keys to Developing Successful 3PL-Customer Relationships

SeanCoakleyThere are no guarantees that a 3PL-customer relationship will be successful, but you can maximize the odds for success by adopting leading practices and not repeating the same mistakes others have made. A research paper published recently by the University of Tennessee’s Haslam College of Business highlights several best practices in selecting and managing a third-party logistics provider. In this episode, Sean Coakley, Senior Vice President at Kenco Logistics (which sponsored the research) shares insights and advice from the paper and his many years experience working with leading companies in the industry.

  • What is the state of the 3PL industry today?
  • What’s changed the most (and least) over the past decade?
  • Are cost savings and service improvements still the main reasons why companies outsource their logistics operations or are there other driving forces today?
  • When it comes to selecting and managing a 3PL-customer relationship, what are some leading practices to make it a win-win for both parties?

Those are just some of the questions we discuss in this timely and informative episode. After watching, post a question or comment for Sean and keep the conversation going!

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