Note: Today’s post is part of our “Editor’s Pick” series where we highlight recent posts published by our sponsors that provide practical knowledge and advice on timely and important supply chain and logistics topics. In this post, Marie Delphine Achille from Quintiq shares three insights about cross-border e-commerce.
Did you know that the value of cross-border and domestic e-commerce is forecasted to be worth a whopping $3.4 trillion in 2020? This was revealed in a recent webinar with Charles Brewer, CEO of DHL eCommerce and Kris Kosmala, General Manager APAC at Quintiq. I’ve condensed some of the best bits into three highlights below.
#1 Last-mile begins closer to home
Delivery is indeed the new battleground.
During the webinar, a question was asked about where last-mile delivery begins in cross-border e-commerce. For example, would it begin at the customs clearing point?
According to Brewer: “From the customer’s perspective, last mile begins the moment they click ‘Buy’.” From this point, carriers need to race against the clock to ensure deliveries are made on time.
The good news? Dynamic route optimization technology enables carriers to optimize deliveries overnight and in real-time — a benefit that equates to at least 30% of improvement in productivity. So is optimization technology a significant differentiator for express delivery providers? The answer is yes!