Note: Today’s post is part of our “Editor’s Pick” series where we highlight recent posts published by our sponsors that provide practical knowledge and advice on timely and important supply chain and logistics topics. This post from Manhattan Associates’ blog discusses the changing landscape of the grocery industry, with COVID-19 serving as a catalyst.
2020 has been a year of significant upheaval for economies, societies and organisations globally. With the exception of health care, no other industry has been more visible at the vanguard of the battle with COVID-19 than the grocery industry, literally keeping food on the tables of billions of vulnerable people all round the world during lockdown.
Maybe not surprisingly, having been so close to the frontline of the pandemic, the grocery industry of today looks quite different from that which started the year. As non-essential retail begins to return to countries across the globe, it’s time for grocery retailers to take stock of their achievements to date and to ask: What does the “new normal” look like? And how can grocery retailers meet new consumer expectations moving forward?