Note: Today’s post is part of our “Editor’s Pick” series where we highlight recent posts published by our sponsors that provide practical knowledge and advice on timely and important supply chain and logistics topics. This post from Descartes’ knowledge center provides an overview of the Top 10 best practices for establishing, managing and measuring effective last mile pickup and delivery (P&D) delivery programs.
Organizations with last mile delivery operations are faced with an increasingly competitive marketplace. They are constantly challenged by customer demands, driver shortages, and adverse economic conditions caused by everything from rising fuel prices to changing legislation. These and other circumstances dictate that companies diligently manage their pick up and delivery (P&D) processes considering all elements including customer care, driver, vehicle and route management, and service offerings.
To effectively control distribution costs and provide exceptional service to customers, each company should develop a list of best practices and integrate them into their business processes. These best practices are designed to streamline and better manage the delivery process, establish and maintain a competitive advantage, and generate new and repeat business.