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Chris Jones, Executive Vice President, Marketing and Services at Descartes Systems Group shares insights and advice from benchmarking studies Descartes conducted about getting the most
Why do I still have a landline telephone? I work from home most days and our landline phone rings throughout the day. I never pick
Out with the old, in the with new. It had been almost 4.5 years since we last refreshed the Talking Logistics website, but yesterday at
Transportation cost savings is usually cited as the number one reason companies invest in a transportation management system (TMS), but does the value go beyond that? When it comes to getting the most value from a TMS, what can we learn from leaders in the industry?
We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first visit, and correspondingly cut overall response time, by providing better schedule visibility to technicians in advance of actual service dates.