I’ve been an industry analyst for over 20 years, which is hard to believe sometimes. I got started just as the dotcom craze was taking off, with new logistics startups coming to market every day (all of them announcing they were “The world’s leading provider of X” even though they were just a few months […]
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“I am playing rugby this semester,” my daughter, a freshman in college, announced a few weeks ago. I don’t know anything about rugby, other than it kinda looks like American football, except it’s played with no helmets and pads, the ball is a bit bigger, and there’s a lot of diving into the end zone. […]
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We didn’t think he would visit us this year, but then came the snow storm early Monday morning, and with schools closed, Billy Bob Joe V finally showed up. My kids, with the help of neighborhood friends, used their muscles and brains (and ladders and shovels) to build the 13 ft. 3 in. snowman (over […]
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I was in Orlando, Florida this week moderating workshops for a logistics service provider client. I was hoping for 70F+ weather, but even Florida fell victim to the Polar Vortex, with temperatures only in the 50s (which felt tropical, nonetheless, compared to Chicago and Boston). I woke up at 2:15 am on Wednesday and couldn’t […]
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Now that Thanksgiving is past us, the mad dash to the end of the year is on. It’s been a busy couple of weeks in the supply chain and logistics realm, with lots of news related to global trade and technology. As I write this, news is coming out of Bueno Aires that the new […]
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Another Way to Transform the Customer Experience
We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first […]
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