Over the past few years, especially since the pandemic, companies have learned that “the way we have always done it” is not going to work any more. This is particularly true when it comes to reverse logistics and returns management, which I’ve called the migraine headache of e-commerce. Why is transforming returns management more important than ever? How can technology enable this transformation? Those are the key questions that Gaurav Saran, CEO of ReverseLogix, discusses in this Talking Logistics episode.
Podcast version (click to play):
Podcast: Play in new window | Download
