Creating a superior customer experience has become a significant competitive differentiator across many industries. Yet, many companies overlook a critical contributor to customer experience —
“It’s choppy waters ahead for delivery startups.” That is the subtitle of a recent TechCrunch article by Kyle Wiggers. Here’s an excerpt: The boom [in
‘Tis the season for graduations. My oldest daughter graduated from college last month. My youngest daughter will graduate from 8th grade this morning, which means
Silver bullet (noun): a simple and seemingly magical solution to a complicated problem. In my 23 years as an industry analyst, there is probably no
Where’s my truck or shipment? When will it arrive? Is the truck available? Answering these questions has traditionally involved making time-consuming “check calls” to carriers
I have a case (and several shoe boxes) filled with music cassettes from my high school and college days. There’s one cassette in particular that
