I’ve been an industry analyst for over 20 years and achieving timely and accurate supply chain visibility has always been — and continues to be — a top priority for companies across all industries.
We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first visit, and correspondingly cut overall response time, by providing better schedule visibility to technicians in advance of actual service dates.
What do shipper’s look for in a logistics partner? Operational excellence, of course. But beyond that, shippers today also expect their logistics partners to provide
Working smarter, not harder, is critical for everybody in transportation today, but it’s especially important for freight brokers in light of the increased competition in
Transportation Management Systems (TMS) are primarily used by two types of companies: shippers and third-party logistics providers (3PLs). But 3PLs have unique requirements compared to
Companies today are facing significant transportation challenges — tight capacity, rising rates, and more demanding delivery expectations from customers. Navigating through these challenges requires timely
