On Tony Hsieh, Customer Experience, and Logistics Outsourcing
Adrian Gonzalez
November 30, 2020
There is a lot of focus today on competing on customer experience and the role of supply chain and logistics in enabling it. But one
Reducing Supply Chain Complexity (Reining In the Endless Aisle)
Adrian Gonzalez
November 23, 2020
“Complexity is really a killer,” said Roberto Isaias, Mattel’s chief supply-chain officer, as quoted in a January 2, 2020 Wall Street Journal article by Paul
Supply Chain Resilience: Back in the Spotlight
Adrian Gonzalez
November 18, 2020
Editor’s Note: The following is an excerpt of a research report published yesterday, “Creating Resilience Amid Disruption: 2020 Supply Chain Market Research.” This third annual
Hyperloop: Do We Really Need It?
Adrian Gonzalez
November 16, 2020
Last week, Virgin Hyperloop “completed the first test of its high-speed transportation technology with humans on board,” as reported by CNN. “The company’s hyperloop pod
Yard Management: The Most Important Limiting Factor in Supply Chains
Adrian Gonzalez
November 4, 2020
Editor’s Note: The following is an excerpt of a research report published last week, “The Impact of Digital Yard Management on Enterprise Transportation Costs and
2020: The Great Inbound Rebound
Omar Nadi
October 20, 2020
Customer experience once demanded extensive outbound optimization—often leaving inbound as an afterthought. Then COVID-19 happened. Now inbound is becoming stronger than ever, and connectivity is
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