
On Tony Hsieh, Customer Experience, and Logistics Outsourcing
There is a lot of focus today on competing on customer experience and the role of supply chain and logistics in enabling it. But one
There is a lot of focus today on competing on customer experience and the role of supply chain and logistics in enabling it. But one
“Complexity is really a killer,” said Roberto Isaias, Mattel’s chief supply-chain officer, as quoted in a January 2, 2020 Wall Street Journal article by Paul
Editor’s Note: The following is an excerpt of a research report published yesterday, “Creating Resilience Amid Disruption: 2020 Supply Chain Market Research.” This third annual
Last week, Virgin Hyperloop “completed the first test of its high-speed transportation technology with humans on board,” as reported by CNN. “The company’s hyperloop pod
Editor’s Note: The following is an excerpt of a research report published last week, “The Impact of Digital Yard Management on Enterprise Transportation Costs and
Customer experience once demanded extensive outbound optimization—often leaving inbound as an afterthought. Then COVID-19 happened. Now inbound is becoming stronger than ever, and connectivity is
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