On Tony Hsieh, Customer Experience, and Logistics Outsourcing
There is a lot of focus today on competing on customer experience and the role of supply chain and logistics in enabling it. But one
There is a lot of focus today on competing on customer experience and the role of supply chain and logistics in enabling it. But one
Supply Chain Control Towers are not new. Analysts and software vendors have been talking about them for as long as I’ve been an industry analyst
The United States will hold elections tomorrow for President and members of Congress. Regardless of who wins, which issue/policy related to supply chain management should
One way to improve capacity utilization of trailers and carriers in transportation is via Collaborative Shipping — for example, where one or more shippers co-load
Like almost all conferences scheduled after February of this year, Transplace’s Shipper Symposium (originally scheduled for May) was held last week as a virtual conference.
Considering that customers are at the tail end of the outbound supply chain, and companies across all industries are competing on customer experience, it’s not
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