How cold does it have to get inside your house before you accept reality and turn on the heat? Is wearing a jacket and hat while watching the Red Sox game in your family room a visual cue that the time has come? If you leave the milk container out on the kitchen counter overnight […]
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Sending out a Request for Proposal — an RFP — is what most companies do when they’re looking for a technology solution. But what if instead of a Request for Proposal, the RFP became a Request for Partnership, as my friend Kate Vitasek from the University of Tennessee suggested several years ago? It seems like […]
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Editor’s Note: The following is an excerpt of a research report published last week, “Competing on Customer Experience: The Driving Force Behind Supply Chain Innovation.” The research, produced by Adelante SCM and presented by BluJay Solutions (a Talking Logistics sponsor), was conducted to explore the links between supply chain management innovation, customer experience, technology adoption, […]
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I’m back from vacation. Well, back physically. Getting back mentally has been a very slow process. My family and I spent more than a week in Costa Rica, where everyone greets you with “Pura Vida,” which means “Pure Life” in Spanish. I took the saying seriously, leaving my laptop at home and completely unplugging from […]
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My voice is a little sore this morning. It could be from all the cheering last night. My son’s Little League All-Star team advanced to the District Championship with a thrilling win last night. If the team wins tomorrow, they advance to the next round of the State Championship tournament. Or my sore throat could […]
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Competing on customer experience is the new battleground in business and supply chain management is a critical enabler. That was the key message Doug Braun, CEO of BluJay Solutions (a Talking Logistics sponsor), delivered in his keynote presentation at the SOAR 2018 Customer Conference last month. He highlighted several quotes from client companies, including this […]
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