Retail

The Inventory Accuracy “Confidence Gap”

As highlighted in our previous Omni-Channel Logistics Leaders report, many companies are still not performing to their full potential when it comes to omni-channel fulfillment, and they continue to experience challenges related to inventory visibility and optimization.

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Last Mile Shipping Success Requires a Holistic Approach

Crowdsourcing apps, same-day delivery, and ecommerce trends continue to impact last mile delivery expectations. With this ever-changing landscape, cost-effective management of the last mile has become a challenge that needs a broader view.

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Another Way to Transform the Customer Experience

We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first visit, and correspondingly cut overall response time, by providing better schedule visibility to technicians in advance of actual service dates.

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