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Customer service experience and satisfaction survey concept

Why Driver Satisfaction Matters in Last-Mile Delivery

Creating a superior customer experience has become a significant competitive differentiator across many industries. Yet, many companies overlook a critical contributor to customer experience — their delivery drivers. In fact, in a survey of 28

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Delivery: Revisiting the Logistics of Elevator Rides

“It’s choppy waters ahead for delivery startups.” That is the subtitle of a recent TechCrunch article by Kyle Wiggers. Here’s an excerpt:   The boom [in delivery companies] continued into early 2022, with startups like Getir,


Above the Fold: Supply Chain Logistics News (June 24, 2022)

‘Tis the season for graduations. My oldest daughter graduated from college last month. My youngest daughter will graduate from 8th grade this morning, which means I better get going. So, without pomp and circumstance, here’s

Perfect Solution Concept

There’s No Supply Chain Visibility Silver Bullet

Silver bullet (noun): a simple and seemingly magical solution to a complicated problem. In my 23 years as an industry analyst, there is probably no topic that has been written about and talked about more

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Keep Drivers Safe While Giving Shippers Real-Time Visibility

Where’s my truck or shipment? When will it arrive? Is the truck available? Answering these questions has traditionally involved making time-consuming “check calls” to carriers and drivers which are annoying and potentially a safety risk.

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