For B2B and B2C companies alike, delivery is becoming a competitive differentiator and a key driver of customer experience. How well do you engage with customers about their deliveries? We explored that question recently with members of our Indago supply chain research community — who are all supply chain and logistics executives from manufacturing, retail, and distribution companies. In this episode, we analyze and discuss some of the survey results with Gary Rosier-Taylor, Director, Sales at Descartes Systems Group.
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