I’m 35,000 feet above the Earth’s surface.
(Have you ever stopped to think about how amazing that is?)
I’m on my way home from the Magaya Momentum conference in Miami, where I spent two days interviewing executives from freight forwarding and customs brokerage companies. I also delivered a keynote presentation on the six capabilities that will define industry leaders moving forward.
I’ll share more insights and key takeaways from the event in a future post, but here’s one observation that stood out:
Many of the executives I interviewed were from small and midsize freight forwarders and customs brokers. For them, the technology they use from Magaya helps level the playing field against much larger competitors.
So, what becomes the real competitive advantage?
Delivering a better overall customer experience — faster responses, greater transparency, proactive communication, and more personalized service. In other words, not just moving freight, but delivering on customer expectations better than anyone else.
(I’m writing this while traveling hundreds of miles per hour through the sky. Still amazing.)
The flight attendant is approaching with her cart of drinks and snacks, so I’ll wrap it up here. Here are the headlines that caught my attention this week:
- US seeks international help to reopen Strait of Hormuz as crude prices surge (Reuters)
- Foreign Carmakers Threaten to Pull Cheapest Models From U.S. Without [USMCA] Trade Deal (WSJ – sub. req’d)
- How CVS Uses Robots to Keep Your Deodorant in Stock (WSJ – sub. req’d)
- Target’s New Receive Center: More Supply Chain Capacity for More Guest Reliability
- Infios advances Intelligent Supply Chain Execution with new AI agents built for execution without interruption
- Amazon Connect expands into a set of agentic AI solutions
- Direct Procurement Disruptions Costing Organizations $16 Million Annually
- 2026 First Quarter Supply Chain Risk Trends Analysis
- U.S. Lost $107 Billion From Tariff Evasion in 2025, Report Says (Dow Jones Risk Journal)
- CBP’s tariff refund portal is performing better than expected (SupplyChainDive)
- Transportation, industry groups call for Justice Department action to address cargo theft (TrainsPro)
- Truckload Carriers Warn of ‘Unintended Consequences’ of Marijuana Reclassification (SupplyChainBrain)
And with that, I am out of time. Time to drink my tea and eat my Biscoff cookies.
Have a meaningful weekend!
Song of the Week: “The Inkwell” by Future Islands







