
Competing on Customer Experience (Takeaways from BluJay Solutions’ SOAR 2018 Conference)
Competing on customer experience is the new battleground in business and supply chain management is a critical enabler. That was the key message Doug Braun,

Competing on customer experience is the new battleground in business and supply chain management is a critical enabler. That was the key message Doug Braun,

Over the past couple of years, we have published many blog posts and produced several video episodes on supply chain digital transformation (see our archives).

Earlier this month, I retired my old headshot photo and starting using a new one. Today, I’m temporarily replacing it with this drawing of me

Virtually all industries today are undergoing digital transformation, but the opportunities for cost savings, as well as productivity and service improvements, are arguably greatest in

It was my youngest son’s Bar Mitzvah this past Saturday, and as is customary at our congregation, he prepared a brief sermon reflecting on what

If you were stranded on a desert island with a boom box and one music cassette, which band and album would you be listening to?