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Bicycle Chain

2020: The Great Inbound Rebound

Customer experience once demanded extensive outbound optimization—often leaving inbound as an afterthought. Then COVID-19 happened. Now inbound is becoming stronger than ever, and connectivity is

Parcels delivered, doorstep delivery concept. 3d illustration

Parcel Rates and Cost Impact in Q4 and 2021

COVID-19 created an entirely new small package shipping environment, especially when it comes to the hidden costs that come with annual increases in parcel rates.

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