COVID-19

Journey

From Heartbreak To This

Sometime in the future — I don’t know how far, maybe 10 years, 20 years, 30 years from now — there will be something great

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Supply Chain Resilience: Back in the Spotlight

Editor’s Note: The following is an excerpt of a research report published yesterday, “Creating Resilience Amid Disruption: 2020 Supply Chain Market Research.” This third annual

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2020: The Great Inbound Rebound

Customer experience once demanded extensive outbound optimization—often leaving inbound as an afterthought. Then COVID-19 happened. Now inbound is becoming stronger than ever, and connectivity is

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