James Sinegal Archives - Talking Logistics with Adrian Gonzalez

Last-Mile Delivery: The Link Between Driver Satisfaction and Customer Satisfaction

Adrian Gonzalez March 2, 2022

Editor’s Note: The following is an excerpt of a research report published recently, “In the Driver’s Seat: Driver Satisfaction Survey Report.” The research, conducted by

Who Comes First: Customers or Employees?

Adrian Gonzalez July 31, 2019

Should companies put customers or employees at the center of their universe? There are two competing thoughts on this question, as illustrated by Jeff Bezos