Archive for outsourcing

Wells Fargo: The Importance of Culture and the Dangers of Perverse Incentives

John Stumpf, the CEO of Wells Fargo, was grilled by senators yesterday over the company’s “pressure cooker sales culture” that led employees to create millions of unwanted or fictitious customer accounts in order to meet sales goals. Although the story is in the headlines today, the bank’s practices were first reported by the Los Angeles […]

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The Biggest Mistake When Selecting a 3PL

One of our most popular Talking Logistics episodes of all time is Important Factors to Consider When Evaluating and Selecting a Third-Party Logistics (3PL) Partner (6,220 views to date), which we summarized in a follow-up post and also included in our first Talking Logistics YOUniversity course, Fundamentals of Selecting and Working with 3PL Partners. Simply […]

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The Boston Globe: A Home Delivery and Outsourcing Failure

Stop me if you’ve heard this one before. A company switches from one logistics service provider to another and the transition is anything but smooth. The company and service provider point fingers at each other, while end customers suffer through the service failures. It’s a story that made the headlines in The Boston Globe this […]

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Transportation Outsourcing: Determining the Best Path for You

Many shippers reach a fork in the road where they have to determine which transportation functions to keep in house and which ones to outsource. What factors should go into that decision? “I believe shippers need to ask themselves a set of questions,” said Megan Bishop (formerly Kuntz), Manager at enVista, in a recent episode […]

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Transportation Outsourcing: Which Path is Right for You?

There are many dimensions to transportation management, including strategy development, procurement, day-to-day planning and execution, carrier management, invoicing/settlement, and technology. In between doing every function in-house and outsourcing everything to a third-party, there are many paths a shipper can take. What are those different paths? How do you determine which path is the best one […]

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Apple: Still a Penny Wise and Pound Foolish?

There’s been a lot of press lately about the business relationship between Apple and GT Advanced Technologies (“GTAT”), which started when GTAT unexpectedly filed for Chapter 11 bankruptcy in early October. The most recent revelations came a couple of weeks ago when Daniel Squiller, the COO of GTAT, filed a declaration with the U.S. Bankruptcy Court […]

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