Chris Jones

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Another Way to Transform the Customer Experience

We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first visit, and correspondingly cut overall response time, by providing better schedule visibility to technicians in advance of actual service dates.

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5 Hot Topics in Home Delivery this Season

With the seasonal flood of consumer demand about hit the retail industry, advanced home delivery solutions can play an important role in success. Based on

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