customer experience Archives - Page 3 of 4 - Talking Logistics with Adrian Gonzalez

Top E-Commerce Trends in 2019

Veronica Capistran March 21, 2019

For consumers e-commerce is increasingly the preferred method for shopping. Younger shoppers already embrace it and more frequently older shoppers are as well. As e-commerce

The Missing Bookmark: Customer Experience vs. Expectations

Adrian Gonzalez February 5, 2019

Last week, at the Four Seasons resort in Orlando, I attended a meeting organized by a leading logistics service provider for its sales executives. I

Better Visibility Drives Supply Chain Value and Innovation

Steve Williamson December 6, 2018

As consumers continue to purchase goods at greater frequency and trade regulations become more complex, supply chain professionals are striving to establish end-to-end control of

Customer Experience Driving Innovation for High-Performing Companies

Adrian Gonzalez August 20, 2018

Editor’s Note: The following is an excerpt of a research report published last week, “Competing on Customer Experience: The Driving Force Behind Supply Chain Innovation.”

Competing on Customer Experience (Takeaways from BluJay Solutions’ SOAR 2018 Conference)

Adrian Gonzalez June 27, 2018

Competing on customer experience is the new battleground in business and supply chain management is a critical enabler. That was the key message Doug Braun,