On Tony Hsieh, Customer Experience, and Logistics Outsourcing
Adrian Gonzalez
November 30, 2020
There is a lot of focus today on competing on customer experience and the role of supply chain and logistics in enabling it. But one
Held Hostage by Minimum Order Quantity
Adrian Gonzalez
June 22, 2020
“It’s hot in here, isn’t it?” I asked my wife. I walked over to the thermostat and although the air conditioning was running, the house
Editor’s Pick: Serve Customers With a Personalized Supply Chain
Talking Logistics
May 7, 2020
Note: Today’s post is part of our “Editor’s Pick” series where we highlight recent posts published by our sponsors that provide practical knowledge and advice
Editor’s Pick: “Ride Along” To This Customer Experience
Talking Logistics
December 5, 2019
Note: Today’s post is part of our “Editor’s Pick” series where we highlight recent posts published by our sponsors that provide practical knowledge and advice
Rent the Runway: The Consequences of Failed Delivery
Adrian Gonzalez
September 30, 2019
Delivery has always been part of the order fulfillment process, but it’s only been in recent years that it has emerged from the shadows, from
Siloed Systems and Processes Remain Big Barriers to Supply Chain Innovation
Adrian Gonzalez
September 16, 2019
Editor’s Note: The following is an excerpt of a research report published last week, “Focus on Customer Experience: Research on Supply Chain Priorities and Investments.”
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