The Missing Bookmark: Customer Experience vs. Expectations
Last week, at the Four Seasons resort in Orlando, I attended a meeting organized by a leading logistics service provider for its sales executives. I moderated several workshops and a fireside chat with the attendees. One of the topics that we discussed was customer experience. I showed them the chart below from a research study […]
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Better Visibility Drives Supply Chain Value and Innovation
As consumers continue to purchase goods at greater frequency and trade regulations become more complex, supply chain professionals are striving to establish end-to-end control of their business operations. The modern-day supply chain begs for visibility throughout the entire chain, from point of order, to packaging, shipping, and delivery. Supply chain and logistics decision-makers feel the […]
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