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Note: Today’s post is part of our “Editor’s Pick” series where we highlight recent posts published by our sponsors that provide practical knowledge and advice
Delivery has always been part of the order fulfillment process, but it’s only been in recent years that it has emerged from the shadows, from
Editor’s Note: The following is an excerpt of a research report published last week, “Focus on Customer Experience: Research on Supply Chain Priorities and Investments.”
Before Tracy Rosser held his current position of EVP of Operations at Transplace (a Talking Logistics sponsor), he was senior vice president of transportation and
Should companies put customers or employees at the center of their universe? There are two competing thoughts on this question, as illustrated by Jeff Bezos
We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first visit, and correspondingly cut overall response time, by providing better schedule visibility to technicians in advance of actual service dates.