Last week, at the Four Seasons resort in Orlando, I attended a meeting organized by a leading logistics service provider for its sales executives. I moderated several workshops and a fireside chat with the attendees. One of the topics that we discussed was customer experience. I showed them the chart below from a research study […]
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Editor’s Note: The following is an excerpt of a research report published last week, “Competing on Customer Experience: The Driving Force Behind Supply Chain Innovation.” The research, produced by Adelante SCM and presented by BluJay Solutions (a Talking Logistics sponsor), was conducted to explore the links between supply chain management innovation, customer experience, technology adoption, […]
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Competing on customer experience is the new battleground in business and supply chain management is a critical enabler. That was the key message Doug Braun, CEO of BluJay Solutions (a Talking Logistics sponsor), delivered in his keynote presentation at the SOAR 2018 Customer Conference last month. He highlighted several quotes from client companies, including this […]
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“I will be wrong again,” I stated last year before making my supply chain and logistics predictions for 2017, and I was right. I was wrong, for example, about obstructive sleep apnea becoming the new debate in trucking; the debate ended before it really started after the Federal Motor Carrier Safety Administration and Federal Railroad […]
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When we speak to supply chain leaders about innovations in their supply chain, it’s not always about drones, self-driving trucks, or automated warehouses. To the contrary, it’s often about rethinking how we view our operations, leverage all our stakeholders, and in the end, deliver the best experience to the customer. Trend #1: Customers Buying Experience […]
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Better Visibility Drives Supply Chain Value and Innovation
As consumers continue to purchase goods at greater frequency and trade regulations become more complex, supply chain professionals are striving to establish end-to-end control of their business operations. The modern-day supply chain begs for visibility throughout the entire chain, from point of order, to packaging, shipping, and delivery. Supply chain and logistics decision-makers feel the […]
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