Archive for logistics service providers

The Missing Bookmark: Customer Experience vs. Expectations

Last week, at the Four Seasons resort in Orlando, I attended a meeting organized by a leading logistics service provider for its sales executives. I moderated several workshops and a fireside chat with the attendees. One of the topics that we discussed was customer experience. I showed them the chart below from a research study […]

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Customer Experience Driving Innovation for High-Performing Companies

Editor’s Note: The following is an excerpt of a research report published last week, “Competing on Customer Experience: The Driving Force Behind Supply Chain Innovation.” The research, produced by Adelante SCM and presented by BluJay Solutions (a Talking Logistics sponsor), was conducted to explore the links between supply chain management innovation, customer experience, technology adoption, […]

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Real-time Capacity Matching: Making Brokers More Efficient

The real-time freight visibility space was particularly hot in 2017, with two major acquisitions announced last year, including Descartes’s acquisition of MacroPoint in August 2017. Demand for these solutions, from both shippers and brokers, continues to grow because companies want to identify and implement better ways to plan and execute their transportation and logistics operations, […]

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Navigating the Unknowns of E-Commerce: Why Reinvent the Wheel?

Editor’s Note: The following is an excerpt from Part 1 an Executive Brief series co-written by Adrian Gonzalez, President of Adelante SCM, and Mike Glodziak President & CEO of LEGACY Supply Chain Services. You can download the full brief at LEGACY’s website. The rules for success in e-commerce and omni-channel fulfilllment are still being written, […]

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Logistics Service Providers Customer Billing and Pricing: There’s No One-Size-Fits-All Approach

When you think about logistics service providers (LSPs) and the different ways they can differentiate themselves and create value, customer billing and pricing is probably not the first thing that comes to mind. But when you dive deeper into the topic, you realize that enabling and managing customer billing and pricing in smart and efficient […]

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More on The Future of Delivery (Takeaways from MercuryGate Velocity 2017 User Conference)

Many transportation and logistics software companies were launched in the late 1990s and early 2000s, during the height of the dotcom era, but very few of them survive today — they either went bankrupt or were acquired by others. A notable exception is MercuryGate (a Talking Logistics sponsor), which was founded 17 years ago and […]

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