As highlighted in our previous Omni-Channel Logistics Leaders report, many companies are still not performing to their full potential when it comes to omni-channel fulfillment, and they continue to experience challenges related to inventory visibility and optimization.
Crowdsourcing apps, same-day delivery, and ecommerce trends continue to impact last mile delivery expectations. With this ever-changing landscape, cost-effective management of the last mile has become a challenge that needs a broader view.
It’s Good Friday and the beginning of Passover, so I’ll keep it short today. This week’s supply chain and logistics news was dominated by investment
We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first visit, and correspondingly cut overall response time, by providing better schedule visibility to technicians in advance of actual service dates.
As the evolution of retail and the way consumers purchase goods continues to change, meeting the challenge to effectively serve both consumers and retailers is
Editor’s Note: For additional insights and advice on this topic, watch the recent Talking Logistics episode featuring Chad Andrews discussing this topic with Adrian Gonzalez.
