Retail

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Last Mile Shipping Success Requires a Holistic Approach

Crowdsourcing apps, same-day delivery, and ecommerce trends continue to impact last mile delivery expectations. With this ever-changing landscape, cost-effective management of the last mile has become a challenge that needs a broader view.

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Another Way to Transform the Customer Experience

We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first visit, and correspondingly cut overall response time, by providing better schedule visibility to technicians in advance of actual service dates.

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Keys to a Successful Dropship Implementation

Editor’s Note: For additional insights and advice on this topic, watch the recent Talking Logistics episode featuring Chad Andrews discussing this topic with Adrian Gonzalez.

Important Factors in Last Mile Delivery

Last Mile Delivery is one of the fastest growing, and most difficult, areas in logistics. When you consider that last mile deliveries can account for

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