Creating a superior customer experience has become a significant competitive differentiator across many industries. Yet, many companies overlook a critical contributor to customer experience —
RouteSmart Technologies, a provider of route optimization solutions for newspaper, postal/parcel, public works and utilities clients (and a Talking Logistics sponsor), introduced a new tagline
Baseball season is finally here, and managers expect three things from their pitchers: the ball is delivered on time, in good condition (not hit out
Editor’s Note: The following is an excerpt of a research report published recently, “In the Driver’s Seat: Driver Satisfaction Survey Report.” The research, conducted by
More than ever, consumers are buying items – large and small – with the click of a mouse or tap of their finger. The surge
If “cancelled” was the “Word of the Year” for 2020 due to the pandemic, then the early favorite for 2021 is “delayed” — as in
