Guest Commentaries

Last Mile Shipping Success Requires a Holistic Approach

Robert Iaria April 23, 2019

Crowdsourcing apps, same-day delivery, and ecommerce trends continue to impact last mile delivery expectations. With this ever-changing landscape, cost-effective management of the last mile has become a challenge that needs a broader view.

Another Way to Transform the Customer Experience

Chris Jones April 18, 2019

We just finished our conference, Descartes Evolution 2019, where the theme was Transforming the Customer Experience. I reflected on a session where our customer explained how they were transforming the customer experience in a unique way in logistics: by extending the planning horizon. The retailer significantly improved its ability to complete repairs on the first visit, and correspondingly cut overall response time, by providing better schedule visibility to technicians in advance of actual service dates.

Blockchain is Coming to Transportation – Here’s How

JP Wiggins April 11, 2019

The transportation industry has long discussed blockchain with a healthy dose of skepticism or has taken a wait-and-see approach to its adoption. But lately, we’ve started seeing more optimism and ideas for blockchain’s use, especially as it emerges as a possible solution to shipment visibility and carrier communications.