Amazon

Chemistry experiment

Who Comes First: Customers or Employees?

Should companies put customers or employees at the center of their universe? There are two competing thoughts on this question, as illustrated by Jeff Bezos

Robot chief dismisses younger robotic employer. Robotic character with a cardboard sign and

Above the Fold: When to Fire a Customer

FedEx recently announced that it “has made the strategic decision to not renew the FedEx Express U.S. domestic contract with Amazon.com, Inc. as we focus

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