Top E-Commerce Trends in 2019
Veronica Capistran
March 21, 2019
For consumers e-commerce is increasingly the preferred method for shopping. Younger shoppers already embrace it and more frequently older shoppers are as well. As e-commerce
The Missing Bookmark: Customer Experience vs. Expectations
Adrian Gonzalez
February 5, 2019
Last week, at the Four Seasons resort in Orlando, I attended a meeting organized by a leading logistics service provider for its sales executives. I
Better Visibility Drives Supply Chain Value and Innovation
Steve Williamson
December 6, 2018
As consumers continue to purchase goods at greater frequency and trade regulations become more complex, supply chain professionals are striving to establish end-to-end control of
Customer Experience Driving Innovation for High-Performing Companies
Adrian Gonzalez
August 20, 2018
Editor’s Note: The following is an excerpt of a research report published last week, “Competing on Customer Experience: The Driving Force Behind Supply Chain Innovation.”
Competing on Customer Experience (Takeaways from BluJay Solutions’ SOAR 2018 Conference)
Adrian Gonzalez
June 27, 2018
Competing on customer experience is the new battleground in business and supply chain management is a critical enabler. That was the key message Doug Braun,
Sorry, I’m Not Sure: Supply Chain and Logistics Predictions for 2018
Adrian Gonzalez
December 20, 2017
“I will be wrong again,” I stated last year before making my supply chain and logistics predictions for 2017, and I was right. I was
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