Product Returns: Another Moment of Truth
I’ve said in the past that last-mile delivery is a new moment of truth, a moment where you can further delight your customer and strengthen
I’ve said in the past that last-mile delivery is a new moment of truth, a moment where you can further delight your customer and strengthen
Happy New Year! Welcome to 2022! (Or is it 2020 too?) I woke up this morning to a foot of snow outside — the first
If supply chain stories appearing on the front page of the Wall Street Journal and other newspapers isn’t proof enough that the industry has gone
I dreamt about my father this week. It had been a long time since he last appeared in one of my dreams. I don’t remember
I’ve just returned from Transplace’s Shipper Symposium, my first in-person event in more than 18 months. I’ll share my takeaways in an upcoming post, but
What do you do when you check into an Airbnb house, go out to dinner, and then when you return to the house find a
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