This is the time of year when analysts make predictions about the coming year. As I’ve said in the past, making supply chain and logistics
Considering that customers are at the tail end of the outbound supply chain, and companies across all industries are competing on customer experience, it’s not
In the post Hidden Suppliers Can Make or Break Your Operations (Harvard Business Review, May 2015), the authors write, “With the size and complexity of
As a child, I remember sitting on my grandmother’s lap in the evenings to watch Walter Mercado. Sometimes I watched with my mother too, the
In the past four weeks, I’ve replaced a broken water heater, a broken AC coil, and worn out tires on two cars. Things age, wear
The effects of COVID-19 on North American business are creating supply chain challenges into the second half of 2020. The ability for organizations to respond
