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Why Driver Satisfaction Matters in Last-Mile Delivery
Adrian Gonzalez
June 29, 2022
Creating a superior customer experience has become a significant competitive differentiator across many industries. Yet, many companies overlook a critical contributor to customer experience —
Delivery: Revisiting the Logistics of Elevator Rides
Adrian Gonzalez
June 27, 2022
“It’s choppy waters ahead for delivery startups.” That is the subtitle of a recent TechCrunch article by Kyle Wiggers. Here’s an excerpt: The boom [in
Above the Fold: Supply Chain Logistics News (June 24, 2022)
Adrian Gonzalez
June 24, 2022
‘Tis the season for graduations. My oldest daughter graduated from college last month. My youngest daughter will graduate from 8th grade this morning, which means
There’s No Supply Chain Visibility Silver Bullet
Adrian Gonzalez
June 22, 2022
Silver bullet (noun): a simple and seemingly magical solution to a complicated problem. In my 23 years as an industry analyst, there is probably no
Keep Drivers Safe While Giving Shippers Real-Time Visibility
Adrian Gonzalez
June 20, 2022
Where’s my truck or shipment? When will it arrive? Is the truck available? Answering these questions has traditionally involved making time-consuming “check calls” to carriers
Above the Fold: Supply Chain Logistics News (June 17, 2022)
Adrian Gonzalez
June 17, 2022
I have a case (and several shoe boxes) filled with music cassettes from my high school and college days. There’s one cassette in particular that
Drone Delivery: A 9+ Year Gestation for Amazon Prime Air
Adrian Gonzalez
June 15, 2022
I believe we’re witnessing the birth of a new transportation mode, one that will take many years to develop and mature (but will probably happen
Manhattan Momentum 2022: Assemble Agents of Change
Adrian Gonzalez
June 13, 2022
As an engineer by training, I’ve come across many mathematical formulas, but I hadn’t seen this one until a couple of weeks ago when I
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